Fallout from SPAM - AOL whitelisting problem
AOL is pretty much (temporarily, theoretically) rejecting all our Zoho emails, so following the instructions sent by Zoho's CS, I applied for whitelisting and got the following response:
Your Whitelist request, with the confirmation code XXXXXXXXXXXXX, has been denied.
Your web request has been denied because you do not appear to be the owner of the IP address(es) in your request. If you are in fact the owner, one of the following criteria must be met before resubmitting your request:
* The RDNS for each IP shares the FBL email domain in common.
Valid Example:
FBL email address is aolfbl@accounting.aol.com
192.168.1.1 resolves to mailserver1.accounting.aol.com
192.168.1.2 resolves to mailserver2.accounting.aol.com
*The DOMAIN WHOIS for each IP's RDNS shares the FBL email domain in common. The domain may appear in any of the listed email addresses.
* At least one authoritative nameserver for each IP shares the FBL
email domain in common.
Valid Example:
FBL email address is aolfbl@accounting.aol.com
192.168.1.1 authoritative nameserver is ns1.accounting.aol.com
192.168.1.2 authoritative nameserver is ns1.accounting.aol.com
* The IP WHOIS information for each IP shares the FBL email domain
in common. The domain may appear in any of the listed email addresses.
Valid Example:
FBL email address is aolfbl@abuse.aol.com
192.168.1.1 and 192.168.1.2 IP WHOIS:
OrgName: Your Company Name
...
NetRange: 192.168.1.0 - 192.168.1.255
CIDR: 192.168.1.0/24
NetName: COMPANY-1
OrgAbuseHandle: xxxx
OrgAbuseName: abuse
OrgAbusePhone: xxxx
OrgAbuseEmail: abuse@abuse.aol.com
...
* The ASN WHOIS information for each IP shares the FBL email domain
in common. The domain may appear in any of the listed email addresses.
Valid Example:
FBL email address is aolfbl@abuse.aol.com
192.168.1.1 and 192.168.1.2 ASN WHOIS:
OrgName: Your Company Name
...
NetRange: 192.168.1.0 - 192.168.1.255
CIDR: 192.168.1.0/24
NetName: COMPANY-1
OrgAbuseHandle: xxxx
OrgAbuseName: abuse
OrgAbusePhone: xxxx
OrgAbuseEmail: abuse@abuse.aol.com
...
More about feedback loops can be found here:
https://postmaster.aol.com/fbl-request
For more information on sending email to AOL, sender best practices, IP reputation and more, please visit our website at
http://postmaster.aol.com.
Am I the only one having this problem? Any thoughts on how to get through to AOL? This is becoming a real problem for us!