Hello All,

This is a set of quick help for users who got access to the new version (beta) of Zoho Support. Based on most asked queries we received from our users, I have put together some basic FAQs that will come in handy to everyone. 

1. Merge Tickets : 

2. Mass Update : 

3. Loading Issues : 

If you happen to notice that Zoho Support page keeps loading for a long time with the three bouncing dots. Then try the following workaround.

- Access the below URL, make sure to replace the word <PORTALNAME> with your Zoho Support portal name.

- https://support.zoho.com/support/<PORTALNAME>/SetupPageLayout.do

- Go to "My Information" 

- Just save the setting once. 

4. Conversation and Comments : 

To view the threads and comments in separate tabs. 

5. Reply, Reply All, Forward : 

Locate these buttons within the reply editor. 

6. Attachments & History Tab :

7. Starred Views and Total count. :

How to favorite your ticket views and way to find the total ticket count. 

8. Reorder your favorite views :

(Right Click on the Starred Views label)

9. Add a New Contact (Within Accounts) :

To add a new contact within Accounts detailed view page.