Dear Zoho Voice Support Team,

I am writing to formally request the development of an AI receptionist feature for Zoho Voice. As a user of your platform, I believe an AI-powered solution could significantly enhance the functionality of Zoho Voice by automating call handling, reducing operational costs, and improving customer experience.

Many businesses, including mine, would benefit from an AI receptionist that answers calls after a set number of rings when we are unable to respond. This feature could integrate seamlessly with Zoho Voice and pull relevant data from Zoho CRM and other Zoho products to provide personalized responses. Ideally, users should be able to train the AI to align with their specific business needs, ensuring a tailored experience.

Several competitors are already offering similar solutions, such as:

• Smith.ai AI Receptionist: https://smith.ai/ai-receptionist

• OpenPhone Sona: https://www.openphone.com/sona

• RingCentral AI Receptionist: https://www.ringcentral.com/ai-receptionist.html

Incorporating an AI receptionist into Zoho Voice would keep your platform competitive and provide significant value to users. The cost savings of an AI solution compared to hiring a human receptionist would be substantial, while still offering Zoho a profitable feature to monetize.

Could you please confirm whether an AI receptionist is on your development roadmap? If so, I would appreciate any details on the expected timeline for its release.

Thank you for considering this request. I look forward to your response.

Best regards, Doug