I am a newcommer. I find ZOHO to be cumbersome when completing tasks. If the task is a phone call for example, I have to:
1) Open the task details,
2) Edit its Status
3) Select Complete
4) Hit Save
5) Go back to the Account or Potential
6) Log a call.
Suggestion 1: Have a checkbox next to the task when in list form. Checking the box would automatically change the task's status to: Complete. The user can always edit to set it to some other state.
Suggestion 2: Allow user to "Log a Call" or "Log an Email" straight from the task itself.
-Ed