Field Dependencies - Controlling child field display order

Hello,

I have two drop down fields on the Help Center ticket form and use a Field Dependency on the parent field, to control the child field contents. Initially, I assumed the child options I selected would just be displayed in the order I had them sorted on the Ticket Layout. They were not. Then I thought it might be based on the order I check the boxes in the Field Dependency, which also turned out not to be the case.

It seems that those options appear in some completely random, nonsensical order. Take a look at the screenshots (file 1 & 2 is the setup screen, file 3 is the end result on the ticket form).

Is this the case, or am I missing something? If this is the case, is there any way I can force them in to an order?

Cheers,

Ben

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Topic Participants
Ben
Ash | Zoho Desk
iLand6 Co., Ltd

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