We have a commonplace situation in which o
ne of our clients has changed the name of their company. I thought of using Mass Update on the several Contact records within that organization. It was very easy to select as criteria
Account Name = "X"
, but when I proceeded to the Mass Update section, "Account Name" was not one of the fields I could select in the list box to modify. I don't know if this is just a complete oversight, or if someone somewhere thought there was a good reason not to include that field.
If it was the latter (and I've heard similar explanations) it shows that whomever is making product *decisions* (i.e. a Product Manager) does not understand how Zoho's users reasonably use the product.
I would like this fixed, as I'm sure many other users would, and believe it should not be considered a "feature request". As described above, this is something that should be working and represents a design "hole", AKA a "bug".