I have created one dashboard for ZOHO DESK tickets that we handle for different companies. I have also scheduled emails that send the managers the dashboard layout via PDF and a URL that uses a variable COMPANY to filter the dashboard data and show only the relevant Company data when they open the URL. This is incase they want to drill down and see any underlying data.

My issue is the emailed PDF does not filter the data and is showing all data. I'm not sure how it is supposed to work because I check the box user filter criteria which is the same criteria that I use for the URL filter(which is working well)

The URL filter criteria below and uses a query table that I created to join two tables with a common column. It is working for the URL but not for the PDF.

"OSUfilter OSU company change and request"."Change.UDF:OSU Company"=${OSU_Company} AND "OSUfilter OSU company change and request"."Request.UDF:OSU Company"=${OSU_Company}

I have associated the managers emails to the company variable.

Please let me know if this is possible and how to do it.