Focus Group : Functions 101 - A webinar series

Focus Group : Functions 101 - A webinar series


A lot of businesses require their CRM to perform activities that are out-of-the-box. And dynamic as Zoho CRM is, a lot of these scenarios can be achieved by running simple functions. They help you update data in CRM modules or in third-party applications and automate most of your business processes. 

We're organizing a four part webinar series to help you build your own functions from scratch. This series breaks down the myth that functions are complex. Follow this link to register. 

 

Note - If you have any suggestions of your own, do add them in a comment below and we'll try to include them in one of the sessions. 

 

Session 1 

Session 2

Getting Started

  • What is Functions101?

  • Scope of functions

  • Examples

  • Introduction to deluge programming

  • Q & A

Session concluded. Watch the recording here.

Learning with examples 

  • Deluge programming (contd)

  • Examples

  • Q & A

Session concluded. Watch the recording here.

Session 3

Session 4

Working with functions in Zoho CRM

  • Build a Function from scratch

  • Manipulate data within a module

  • Connect two different modules

  • Q & A

Session concluded. Watch the recording here.

Basics of custom functions in Zoho CRM 

  • Customize functions from the gallery of available functions

  • Leverage the functions library on Zoho Community

  • Follow up by connecting and learning with peers on the community.

  • Get a quick glimpse into what's coming in the advanced series

  • Q & A

Session concluded. Watch the recording here.


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