forms.zohopublic.com’s server IP address could not be found.

forms.zohopublic.com’s server IP address could not be found.

In the past week, two unrelated prospective customers have had issues completing a Zoho form I created. They get the error message "forms.zohopublic.com’s server IP address could not be found." They have both tried on different browsers, on Macs and PCs, at home and at work (e.g., on different networks). Thankfully they are committed to completing the application, but who knows how many prospective customers I am losing as a result of Zoho forms. Has anyone else experienced this? 

Zoho support suggests I ask my prospective customers for the information below:

1. Share the traceroute of the URL (forms.zohopublic.com, forms.zoho.com & zoho.com).

2. Source IP of the Machine - access whatismyipaddress.com on the particular device to obtain the Source IP address


Has anyone else experienced this? If this is a known and unresolved issue with Zoho forms, I will need to switch to a different form builder.




                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day



                                Zoho Marketing Automation


                                        Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner




                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now