Deliver exceptional customer experience with Field Service Management in Zoho Service Plus

Deliver exceptional customer experience with Field Service Management in Zoho Service Plus

The advent of automation and personalization in the AI era has raised customer expectations exponentially for faster resolution of issues with less tolerance to friction in the process. Fast, accurate, and intelligent service that understands customer emotions will make you stand out in a crowded market and operate more efficiently. Zoho Service Plus has been helping you reach and solve your customers’ problems by:
  1. Tracking every issue in Desk.
  2. Guiding them visually via augmented-reality sessions in Lens.
  3. Helping them remotely through Assist.
  4. Engaging customers in real time through SalesIQ.
  5. Setting your customer service journey through CommandCenter.
  6. Listening to and recording their responses in Survey.
  7. Turning every interaction into an insight with Analytics.
  8. Managing customer service projects from Projects.
But, sometimes not every problem can be solved on a screen. Some issues require technicians to assist in person by replacing a part, verifying and installing a device, or fixing something that can’t be completed remotely.

That’s the gap that’s about to be filled by the introduction of Field Service Management (FSM) module in Zoho Service Plus.



You can now turn a ticket that’s been unresolved via remote assistance into a scheduled request, provide an estimate to the customer for the required service, and schedule the work order–all from a single dashboard. Whether it’s a chat, video call, or doorstep service, Zoho Service Plus now helps you provide your customers with end-to-end service.

With Field Service Management (FSM) in Zoho Service Plus, you will now be able to:
  1. Convert unresolved issues into scheduled work orders. 
  2. Dispatch the right technician.
  3. Improve first-time fix rates.
  4. Set up recurring service with scheduled maintenance.
  5. Keep customers informed end to end. 
  6. Manage invoice and payments of the visits.
  7. Capture feedback right after the job’s done. 
The FSM module is available in Zoho Service Plus now, and you can access it as one of the modules from the left-side panel.

Please do try it out and let us know what’s working for you. We would love to hear your feedback. If you have any queries or need help with getting started, reach out to us at support@zohoserviceplus.com.