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In the final step of this workflow rule, associate the custom function you created and then hit Save.
Here's how the function will work:
Two significant issues we have encountered with the fine calculation function and its integration within the workflow of our system:
Inaccurate Rate Adjustment: Currently, the function designed to calculate the total amount as rate + fine = total
exhibits incorrect behavior. Specifically, when a fine is added, it causes the rate to increase as well. For example, with a base rate of 100 and a fine of 5, the expected total should be 105. However, the system displays an incorrect result of 105 + 5 = 105. This suggests that the fine is being incorrectly incorporated into the rate calculation rather than being added to it.
Repetitive Fine Addition and Delay in Updates: The function is triggered through a workflow, which results in the fine being added each time the invoice is edited. For instance, if the invoice is edited a second time, the total amount becomes 110 + 5 = 110, causing cumulative errors. Additionally, there is a delay of several seconds before the total amount is updated, which impacts the efficiency of the system.
These issues undermine the accuracy and efficiency of our invoicing process, which is critical for business operations. We request an urgent review and correction of these problems to ensure that the fine is accurately calculated and added only once, and that the total amount updates promptly without redundant additions.
Thank you for your attention to this matter. We look forward to your prompt resolution of these issues.
I am writing to express my deep dissatisfaction with the support I received from your team regarding this ticket I raised over eight months ago. At that time, I was informed that what I needed was not achievable in Zoho Books. Yet, this very article provides a solution for an exact replicate of my scenario using a custom function.
This raises serious concerns: Why was I misled? I have endured months of unnecessary struggle, relying on Excel sheets to manage this issue, which has caused significant waste of my time and energy. Had I been provided with accurate information initially, I could have implemented the solution much earlier and avoided this frustration entirely.
This level of service reflects poorly on your support team, as they failed to conduct a proper investigation before providing an answer. Such negligence is not only unprofessional but also unfair to your customers who trust your guidance.
I request an explanation for this oversight and a commitment to improving your support processes to prevent such incidents in the future. I expect a prompt response and resolution to restore my trust in your service.
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Hello@YABS YA YABS Follow ,
After setting up the "zbooks" connection, you need to create a new function and use the code from the GitHub link. Be sure to replace the API names of the custom fields in the script with the correct API names from your organization. To get the API name of a custom field, go to the custom field, scroll down, and you will find "API Field Name". Once you've created the function, associate it with a Workflow Rule to execute the function.
I hope this information helps. Feel free to contact our Support team at support[at]zohobooks[dot]com if you encounter any challenges or need assistance with the implementation.
Regards,
Shireen Farhana
Zoho Cares