Generate an heatmap for applications with private area

Generate an heatmap for applications with private area

Hello,
I'm trying to create an heatmap of my B2B e-commerce main page in order to track what search functions are most used by our customers.

Problem is: I get an "Unable to load site" error message (see attachment).

I suppose the problem is linked to the fact that PageSense is not able to login and, as a consequence, is not able to  "see" the main page.

Can this be the reason? If yes, how can I solve the problem?

Thank you
      Bootcamp
      Community
      Pricing
      Webinars
      What's New
      Integrations
      Contact Support
      Contact Sales



          Zoho Survey Resources
            Features
            Survey Templates
            Integrations
            Community
            iOS Mobile Surveys
            Pricing
            Android Mobile Surveys
            Insurvey Blogs
            Insight Blogs
            Tips & Tricks





                          Setup Zoho Bigin in 30 Minitues
                          Latest Feature Updates

                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day




                                Zoho Marketing Automation
                                  Zoho SalesIQ Resources

                                        • Sticky Posts

                                        • CSS not loading in heat map view

                                          I ran into a problem with two different websites where when I view the heat map experiment, the CSS for the page is not loaded under the heat map overlay. When going to the page directly, everything looks fine. The page also looks right on the Experiments page where a screenshot is used as the thumbnail... The sites are both WordPress websites. I've tried both the regular snippet and async. I'm hoping this has been seen before and there's a solution. Thanks!


                                        Manage your brands on social media
                                        Access Zoho Social

                                          Zoho Pagesense Resources


                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now