Go multilingual with Zoho Desk!
In the constantly evolving landscape of customer service, helping customers in their preferred language has become a necessity. Every customer has two critical expectations from a business:
1. Self-service experience: They expect to find answers instantly, and on their own, rather than speaking with an agent.
2. Consistency across support channels: They expect an end-to-end multilingual experience. So, whether you have regional teams or not, it's important to ensure they don't run into language barriers anywhere in the buyer's journey.
Zoho Desk addresses these specific concerns with its multilingual capabilities. By integrating your help desk with auto-translation tools like Google Translate and Unbabel, you can provide a wholesome multilingual experience for your customers.
Translate your knowledge base:
Empower customers to find answers quickly by translating your help articles into their languages. Translate knowledge base categories and sections to organize your articles and help customers find what they are exactly looking for easily.
Support customers in over 40 languages:
Zoho Desk lets you maintain a multilingual knowledge base and translate incoming and outgoing responses in over 40 languages, so no customer is left behind. Click here to check the list of languages supported.
Keep your articles up-to-date:
Identify the status of your translations in a glance and keep them updated. Monitor the iterations and recent changes made for every article to improve article performance.
Convert article feedback to tickets:
Hear and act on customer feedback by auto-converting article feedback to tickets. Make it easy for customers to raise tickets from your help center in their native language and auto-assign them to regional agents or teams, so no ticket goes unattended.
Make your articles SEO-friendly:
Help customers find your translated articles easily by making them rank high in SEO. Zoho Desk provides you with dedicated URLs for each language, and hreflang tags. You can also translate metadata for better SEO.
We're excited for you to try these new features on your help center. If you have feedback or questions, feel free to drop a comment below.
Happy ticketing!
Cheers,
Team Zoho Desk