Zoho Goals : "unknown" identified visitors

Zoho Goals : "unknown" identified visitors

Hello.

I identify website visitors coming from Active Campaign by adding the SalesIQ URL parameter in the emails links. It then creates a new lead in Zoho CRM.

- in Zoho SalesIQ / CRM : I can see the identified visitors, and also their page visits in the CRM module
- in Zoho MH : When an identified visitor hits a goal, the goal is registered, but the visitor is reported as "unknown" (although the visitor appears as identified in the Zoho MH leads list witch is in sync with Zoho CRM)

Can you help ?
Thanks






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