Google Ads ROAS based on lifetime value (or totale revenue generated by the customer)
Hello,
we run a B2B business and we are using Google Ads to reach new customers. We'd like to calculate our campaigns ROAS based on customer LTV (lifetime value).
Let's make an example:
- a potential customer contacts us after clicking on a Google Ad: a lead is created into Zoho CRM
- our sales rep calls the potential customer: if he/she decides to start working with us, the Lead is converted into a Deal (plus an Account and a Contact)
- The deal is managed by the sales rep. When the customer place his/her first order via our B2B e-commerce then the Deal is automatically moved to Closed/Won status + the order value is pushed to the "Deal value" field
- From now on, the customer will keep placing orders through our e-commerce without the need for the sales rep to open new Deals
Question is: right now the deal value + GCLID is pushed to Ads only when a Deal turns into Closed/Won (correct me if I'm wrong). This means only the specific Deal value will be transferred to Ads and not the total revenue generated by the customer.
This give a wrong ROAS calculation, as revenues generated by that contact takes into account only the first order.
Given this scenario, is there a way to send Google Ads the total revenue generated by that contact instead of deal value?
Hope the question is clear,
Thank you
ANtonio