I use the gravity form zoho plugin to push data from my lead form into my lead page in Zoho CRM. Everything was working file for about 6 months. Suddenly on Oct 1st, some of the fields are no longer getting passed to Zoho. The fields with the problem are custom fields that are dynamically populated. Referral URL and gclid. I can see that the fields are being populated in the gravity forms entries. But for each entry, only the standard fields (name, email, company, etc) are getting pushed to zoho. The URL and gclid fields are empty in zoho.
This is not a Zoho Issue but infact a Gravity Forms Plugin Issue, particularly with the GCLID value.
This documentation shows you the additional php code you need to install in the functions.php of the active theme file to pass the GCLID file inside the Zoho Gravity Forms Plugin.
Hi! I'm having trouble with this too. The fields with pick list is not populating on zoho but other like Namess and email are populating. I enabled Zoho to map fileds under forms but still not working
I would suggest you to connect us via live chat or phone support so one of our expert can connect you via a remote and check for the issue and assist you with this.
Looking forward to hearing from you!
Reply to Chris HebelA
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