When I sign into the Help Center, Guided Conversation does not work. The console.log displays that an XML error indicating that root could not be found.

Guided Conversation works just fine in ASAP as long as I am not signed into the Help Center which makes me believe that the templates provided has something missing or a different piece of code pulling in the Guidec Conversation data.

Another thing to consider is that ASAP - Guided Conversation works on a separate website as well.