Earlier this year, we introduced Guided Conversation, a self-service platform that allows organizations to empower their customers and employees to find solutions and resolve queries on their own while conversing with a chat widget. The conversation steers in the right direction based on the users responses and inputs, allowing them to be in-charge of it.

The platform allows to display questions, choices, URLs, videos, messages and more right within the chat window to make the conversation dynamic. These elements are collectively put together under different kinds of blocks, namely:

• Message block
  
• Choice block
  
• Question block