Handling Agent Transfer from Marketing Automation Journey to SalesIQ WhatsApp
We are currently using Marketing Automation for WhatsApp marketing, and the features are great so far
We have a scenario where, during a campaign or journey, we give customers an option to chat with our sales team. For this, we are using SalesIQ WhatsApp integration.
When we add this “Chat with Sales” buttom inside message template in Marketing Automation journey, how can we automatically transfer the WhatsApp conversation to a SalesIQ agent?
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