Having an outage and Zoho Support is gone for the weekend!!!

Having an outage and Zoho Support is gone for the weekend!!!

Outage on Zoho Flow in critical application....  easy to fix.  I just need to add credits.  But of course, I cannot do that myself on Zoho One!!!

No idea what to do.

Not sure how an enterprise product can have an outage and I cannot get support on a weekend.  Nor can I buy something in their limited online store that would fix the outage.

I recommend Zoho to my own clients but I am not sure I feel confident doing that anymore either.

I tried their escalation email address...  but no one responds to that either.

I am not sure I can have any faith in Zoho's enterprise software if I cannot get an outage addressed ASAP 24x7.

Any ideas?

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