Help Center and SEO: Any Benefit to My Domain-Mapped Website Ranking?

First of, I love the Help Center which I've just decided to integrate into my website to replace its old-fashioned FAQs. So much more to achieve there now! Lots of new benefits to the site visitors and to me in terms of organizing and delivering all the support materials! Bravo, Zoho Desk!

It's my first week and my analysis is limited, so here's what I want to understand.

I mapped my own domain and fully customized the look so it feels like part of my site. Very importantly, my existing Zoho SalesIQ keeps working, offering both chat and CRM integration. I'm using the SEO settings you made available for discoverability, including my brand name.

And yet, the entire Help Center content is obviously not hosted on my server and the websites are still different.

So, in the effort to centralized all resources, if I move all my existing support content into your Knowledge Base, will I lose my own site traffic to you? Say, when I replace my old FAQ link (https://zorzstudios.com/faq/) in the menu with a link to my new mapped domain portal (https://support.zorzstudios.com/portal), all that traffic and valuable visitor's engagement (like visit length, bounce rate, number of sessions) will no longer count toward my website, right?

I am seeing the traffic in Google Analytics (GA) for my website so I cheered for a moment but then realized, it is probably because I integrated GA in the Help Center settings so you just add the portal traffic numbers behind the actual zohodesk.com website to my GA account. My Wordpress-based website reflects zero stats from the Help Center.

So those GA Help Center traffic numbers do not increase my site ranking and SERP, but instead, possibly reduce it a bit because I give away some of my old FAQs traffic, right? That would be the only downside of adopting (outsourcing, basically) Desk's Help Center by a website owner...

I know, it's a necessary sacrifice to have such a robust support portal. Not complaining, just wanted to make sure I understand this correctly, and not to have high hopes for SERP. Many thanks!

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Apple iOS 17 and iPadOS 17 updates for Zoho Desk users
Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
Zoho Desk Cheat Sheet For The Year-End
Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
Zoho Desk: Scheduled Maintenance on 8 August 2021
Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect