Help Center - Customer Permissions (Manager/User) - View other tickets

Help Center - Customer Permissions (Manager/User) - View other tickets

We have migrated from another helpdesk system that supports permissions in the helpcenter
  1. Customer 'Manager' can view all tickets for the Customer Account (created by other users or managers)
  2. Customer 'User' can only see their tickets for the Customer Account (their own ticket)
Does Zoho Desk support this? Or, is it in the roadmap?