Help Center re-invitations cause the contact record details to become emptied and contact name to be changed

Help Center re-invitations cause the contact record details to become emptied and contact name to be changed

I was correcting a message draft and I had to re-invite the contact to our Help Center because the response was referring to a service instruction which was published in the Help Center. After the re-invitation the contact name has turned into "Anonymous 4" (This issue did occur 3 more times in the past) and all of its details has been deleted. Also the drafted message has turned back into its original content. I did work on this draft at least for about 10 minutes. (I had saved the modifications during my edits both manually and also automatically by the system).

I don't want to re-write all of my edits on the draft. Please both solve this issue and also bring my edits back into the drafted message.
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