Help Desk Community Per-Forum Posting permission based on role
Background:
My Company is setup that we have 1 department in Desk and thus 1 Community Forum Category within that category we have multiple Forums (sub-categories).
We would like to make some of those forums (sub-categories) a forum that delivers official company news to our ends users.
Because of that we do not want our community end users to be able to post topics to or assign topics to these specific forums (sub-categories).
Instead we want these pre-identified forums (sub-category) to be accessible by all users so everyone can read and comment on them but only our support agents can post or assign topics to these specific forums (sub-category).
So that our end users know that what they are reading within that forum is official communication from the company and not something that is confused with a post generated by another Community end user where the accuracy of the content maybe in question.
Use Case:
As an administrator, i want to be able to set Forum specific (sub-category) Posting Permissions by user Role. So that i can create a forum (sub-category) that only my support agents can post to but my community end users cannot post to, while still allowing my community end users to view and comment on posts within such forum.
EXAMPLE:
In my org we have 1 Department and thus 1 Category for our portal Forum. Within that category we have multiple forums (sub-categories) lets say Forum A,B,&C I want Forum A to only allow Support Agents to assign topics to Forum A while Forum B and C both Support Agents and Community End Users can post and assign topics too. While all 3 forums should still be able to viewed, and commented on by all users.
In my org we have 1 Department and thus 1 Category for our portal Forum. Within that category we have multiple forums (sub-categories) lets say Forum A,B,&C I want Forum A to only allow Support Agents to assign topics to Forum A while Forum B and C both Support Agents and Community End Users can post and assign topics too. While all 3 forums should still be able to viewed, and commented on by all users.
Basically on a per forum basis the organization should be able to determine what roles are allows to post or assign posts to each forum (sub-category).
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