Help with submitting a Support Ticket for Zoho Mail
Hi,
I am a paying customer of Zoho Mail. I have a problem and need someone to help me. So I want to submit a Ticket to Support.
However, when I click on Help, I arrive at Help Center and the closest option to submitting a ticket is "Customer Self-Service Portal. Okay. I click and arrive at "Welcome to Zoho Customer Support". This looks promising. But that is the only time the word Support comes up.
But all I can do is "Submit a Request". I don't have a request, I need HELP as in "Support!!!!". There is a difference between a Request and (support) Ticket, you know.
The options under "classification" when clicking are
- None (wherever that will route my mail to I don't know)
- Feature
- Bug
- Enchancement ( WHAT?)
- Other
Nowhere is the option to select Support - as in "I need help".
Bad enough that I need help at all but not finding an easy way to submit a support ticket is extremely poor customer service. And no, I don't want to post the question in the forum and no, I don't want to give you a call and I don't want you to call me either.
So, where to I write to when I need help with the Groups feature in our Mail account?
Thanks
Margeaux
Writer
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I am a paying customer of Zoho Mail. I have a problem and need someone to help me. So I want to submit a Ticket to Support.
However, when I click on Help, I arrive at Help Center and the closest option to submitting a ticket is "Customer Self-Service Portal. Okay. I click and arrive at "Welcome to Zoho Customer Support". This looks promising. But that is the only time the word Support comes up.
But all I can do is "Submit a Request". I don't have a request, I need HELP as in "Support!!!!". There is a difference between a Request and (support) Ticket, you know.
The options under "classification" when clicking are
- None (wherever that will route my mail to I don't know)
- Feature
- Bug
- Enchancement ( WHAT?)
- Other
Nowhere is the option to select Support - as in "I need help".
Bad enough that I need help at all but not finding an easy way to submit a support ticket is extremely poor customer service. And no, I don't want to post the question in the forum and no, I don't want to give you a call and I don't want you to call me either.
So, where to I write to when I need help with the Groups feature in our Mail account?
Thanks
Margeaux
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