Hi,When making calls via ZDialer — whether through Zoho One or directly in Zoho CRM, Zoho Desk, or Zoho Recruit — agents see both a call option and an SMS option. There is currently no way to hide or disable the SMS option.
For organizations that have not enabled or purchased SMS in Zoho Voice, showing this option is misleading and confusing for agents.
Feature request:
The SMS option in ZDialer should be hidden automatically across all surfaces — Zoho One and all direct product integrations (CRM, Desk, Recruit) — when SMS has not been enabled for the relevant number in Zoho Voice.
There should be no need for manual configuration to hide it; the system already knows whether SMS is enabled or not.
Regards,
Ram