History tab stuck loading indefinitely on Android (v2.22.0) — server returns 500 on visitorhistoryviews
Hi all,
I'm running into an issue where the History tab in the SalesIQ Android app (v2.22.0) never loads — it just spins indefinitely. Screenshots attached showing the infinite loader.
Environment:
- SalesIQ Android app v2.22.0
- Android 16, One UI 8.5, Galaxy S25
What I've confirmed:
- The issue is isolated to this specific portal on Android — a different SalesIQ account works fine on the same Android device.
- The same portal/account works fine in the iOS app.
- So it's not a device, network, or general Android app issue — it's specific to this account + Android client combination.
Root cause (from the app's local API logs):
The Android client calls:
```
```
and gets back:
```
500 | {"error":{"message":"Operation Failed","code":1000}}
```
Everything else in the log loads fine (conversations, articles, departments, configs) — it's specifically this endpoint that's failing server-side.
I also noticed two separate errors on other endpoints in the same session that might be related to plan/feature restrictions:
- `{"error":{"message":"Integration not enabled in portal","code":7019}}`
- `{"error":{"message":"Not allowed in current plan","code":1033}}`
Not sure if those are connected, but flagging them in case they point to the same root cause.
Has anyone else seen this?
And Zoho team, could someone take a look at the `visitorhistoryviews` endpoint for this portal? Happy to share full logs and timestamps if useful.
Thanks!