Hi All!

I am looking forward to automating some transitions in our current workflow based on follow ups. The thing is that our contacts have multiple languages, so I would like to send an email notification template based on the language (a field in the record) of the recipient. Is there a way to accomplish this from the blueprint? I really like this feature and it was not available when I first set up the blueprint, but its really useful and powerful!

So far, what I have theorized, is that I can make that this automatic transition updates a date-time field with the current time, and then set a workflow automation that would be triggered when this field is updated, and I could add a condition there to send an email based on the condition field of the language.

I think the above could work, but maybe there is already something in place and I don't have to make a dirty solution.

Best regards!!

J.