How can I add a serial in zBooks if I do not have the BILL but I have the item and packing slip with serial

So my warehouse receive in Stock (in zInventory) by selecting "Receive All" on the PO.

BUT...

My accounts team have not received a BILL so we can't ADD a serial number because SERIALS can only be added on BILLs.

However...

My accounts team using zBooks can't convert the PO into a BILL because the PO was created in zInventory (so says zSupport email to me)

So...

We want to invoice an item which shows stock of one

BUT...

I can't invoice because I don't have a serial number against the item so my Accounts team try to create a BILL but... start the loop all over again!

Does anybody else not find this weird? Is a simple process meant to be so confusing and difficult?

....

I use Zoho CRM, it's great,

I use Reports, it's great,

I use Creator, it's great,

I use Sales IQ, it's great

I use Marketing, it's great

I use Sprints, it's very good

I use Cliq, it's very good

BUT zBooks and zInventory are just abysmal when it relates to a real world distribution business. I've been testing for a couple of months trying to find work arounds unsuccessfuly. So frustrating... rant over!!

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