how can i assign a Zoho Desk Task to a Team and not an Agent?

how can i assign a Zoho Desk Task to a Team and not an Agent?

Hi Flow Team,

i would like to assign a particular task to a Team in Zoho Desk, but it looks like that is not so easy to perform. First, i tried to find out the ID of a particular team in Desk, by simply editing it and copying the ID from the URL, lets say 16281000005204663. Then i tried to use a custom value for the task owner:



But when i try this, i get this flow error:

Zoho Desk says "The value passed for the 'ownerId' parameter is invalid."

How can i fix this?

Thanks for your help!

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