How can I ensure that emails sent and received in my Policy module also appear in the associated Account module under "Emails" ?

How can I ensure that emails sent and received in my Policy module also appear in the associated Account module under "Emails" ?

I'm working with ZOHO CRM and I have separate Policy and Account modules. Currently, when I send or receive emails related to a policy, they are stored within the Policy module. However, I want these emails to also appear in the corresponding Account module that is associated with the policy. This would allow users to view all policy-related communications from the Account module without having to navigate separately to the Policy module. I've setup IMAP integration with OUTLOOK to send emails, thank you.

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