How can I get Bot to respond based on Customer's Response ?

How can I get Bot to respond based on Customer's Response ?

I am trying to add a bot to my website where before ending the script I want to ask customer if he needs help with anything else. The input type options I am trigerring are YES & NO.

I want Zobot to End the chat if the answer is NO, else forward to the chat agent. It's not working, how to do it ?

This is the code I have in the context handler.

if(!answers.containsKey("morehelp"))
{
question = {"name":"morehelp","replies":{"Thanks for booking a meeting with us","I have forwarded your request to Sid and he will be reaching out to you shortly.","Is there anything else I can help you with?"},"input":{"type":"select","options":{"Yes","No"}}};
}
else
{
morehelp = answers.get("morehelp").get("text");
if(answers.containsKey("No"))
{
response.put("action","end");
response.put("replies",{"Bye"});
return response;
}
else
{
response.put("action","forward");
response.put("replies",{"I'm sorry for the inconvenience. Let me connect you to an agent."});
}
}

      Zoho Developer Community




          Bootcamp
          Community
          Pricing
          Webinars
          What's New
          Integrations
          Contact Support
          Contact Sales

            Zoho Survey Resources
              Features
              Survey Templates
              Integrations
              Community
              iOS Mobile Surveys
              Pricing
              Android Mobile Surveys
              Insurvey Blogs
              Insight Blogs
              Tips & Tricks







                            Latest Feature Updates


                                Zoho Desk Resources

                                • Desk Community Learning Series


                                • Digest


                                • Functions


                                • Meetups


                                • Kbase


                                • Resources


                                • Glossary


                                • Desk Marketplace


                                • MVP Corner


                                • Word of the Day




                                    Zoho Marketing Automation
                                      Zoho SalesIQ Resources


                                            Manage your brands on social media
                                            Access Zoho Social

                                              Zoho Pagesense Resources


                                                  Zoho TeamInbox Resources

                                                    Zoho DataPrep Resources



                                                      Zoho CRM Plus Resources

                                                        Zoho Books Resources


                                                          Zoho Subscriptions Resources

                                                            Zoho Projects Resources


                                                              Zoho Sprints Resources


                                                                Qntrl Resources


                                                                  Zoho Creator Resources



                                                                    Zoho WorkDrive Resources



                                                                      Zoho Campaigns Resources


                                                                        Zoho CRM Resources

                                                                        • CRM Community Learning Series

                                                                          CRM Community Learning Series


                                                                        • Tips

                                                                          Tips

                                                                        • Functions

                                                                          Functions

                                                                        • Meetups

                                                                          Meetups

                                                                        • Kbase

                                                                          Kbase

                                                                        • Resources

                                                                          Resources

                                                                        • Digest

                                                                          Digest

                                                                        • CRM Marketplace

                                                                          CRM Marketplace

                                                                        • MVP Corner

                                                                          MVP Corner





                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now