Hello,

I've set up both my company's emails and helpdesk through Zoho. I've verified my domain, DKIM and successfully created emails and tested them, all works great.

However, to receive tickets to Zoho Desk, I have to send the email to support@company.zohodesk.com, I would like to be able to send it to support@company.com and have the subsequent replies sent from that address and all available in Zoho Desk ticketing system.

I created a "From Address" email with my company's email but sending an email to that address does not make it available in Zoho Desk.

The "From Address" is not a solution either because the client will always see "support@company.zohodesk.com" in the CC which I absolutely do not want.

I'm not sure what needs to be done here.