Hi guys, 

I kindly wanted to know that how I can understand/realize the ticket I resolve is not technically resolved... 

Let's say: A customer submits a ticket for a specific issue as ticket number A. I resolve it. After a while, another customer B submits a ticket for the same reason that I think I resolved already with ticket number B? How can I understand that the issue I would say I resolve is not actually resolved.

In this case, I can help my software team to check their solution. I think bundling is not gonna work out.