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Allowing agents to use Tags indiscriminately can cause havoc. We could not find tag management where 


1. The admin can create Tags beforehand for use by Agents
2. Permission can be allocated which roles/profiles can use existing tags or add new tags
3. Admin can see all tags and bulk delete / bulk rename them

Without these management functions "tags" will be indiscriminately used and very soon reach a chaotic state.

Do you have a solution?

5 users like this idea.
7 Replies
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Hi Rajarshi

Hope you are doing good. 


Im sorry to disappoint you again but as of now we have not included any permissions for the tags option. The tags option in Desk now is only a basic feature. The product team has however decided to revisit the tags option in the future and hopefully more options and permissions with respect to Tags will be brought in, in the future. 


Regards
Aarty

Hi there,

Any news on this option? Our team also has a need for such functionality.

Thanks.

  • 3 years ago

No real updates on the tags permission yet, Thuba. We shall circle back to you as and when we have more news on this front.


Regards,
Ash | Zoho Desk

+1 on Tag management. We don;t want Agents to create new tags, only use exisitng

  • 1 year ago

Noted, Hannah. Thank you for chipping in.


Regards,
Ash | Zoho Desk

  • 10 days ago

Any update on Tag management?

This is already in progress

. I’ll keep this post updated with any advancements.

Regards,
Shivani | Zoho Desk

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