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Allowing agents to use Tags indiscriminately can cause havoc. We could not find tag management where
Hi Rajarshi
Hope you are doing good.
Im sorry to disappoint you again but as of now we have not included any permissions for the tags option. The tags option in Desk now is only a basic feature. The product team has however decided to revisit the tags option in the future and hopefully more options and permissions with respect to Tags will be brought in, in the future.
Regards
Aarty
This is already in progress
Regards,
Shivani | Zoho Desk
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No real updates on the tags permission yet, Thuba. We shall circle back to you as and when we have more news on this front.
Regards,
Ash | Zoho Desk