Hello everyone,
I manage MXL TV App, an independent technology website covering Android applications, Android TV, Smart TVs, digital entertainment, installation guides, and troubleshooting.
I'm exploring ways to organize technical questions and make helpful information easier for website visitors to find.
I'm particularly interested in how Zoho Desk and Zoho's Knowledge Base can work together to manage user inquiries and provide clear answers.
I have a few questions:
Can Zoho Desk organize support requests into categories such as installation, compatibility, and playback problems?
Is it possible to connect a public Knowledge Base with a website?
Can frequently asked questions be converted into helpful knowledge-base articles?
What automation features are useful for handling repetitive support requests?
What is the simplest way for a small website to get started with Zoho Desk?
I'd appreciate practical suggestions from anyone who has implemented a similar setup.
Website: https://mxltvapp.com/
Thank you!