Hi there,

I have integrated my Gmail account with Zoho CRM using IMAP.

When I send emails from my Gmail account to people who are already Leads or Contacts in Zoho CRM, these emails are correctly attached to the Leads or Contacts.

However, when I send an email from my Gmail account to somebody who is not already in Zoho CRM, no new Lead is created for that person. Is there an option somewhere in Zoho CRM that would, if enabled, would create a Lead automatically in this case?

Thanks in advance for your help!

Gilbert