I would like users of the mobile version of my application to be able to click a link within a record that invokes an email to be sent to pre-selected email addresses and includes inputs from the record in the body of the email.
Example:
A record is created by an administrator that represents one step from a checklist describing how to install software. In that record, 4 contacts with email addresses are assigned using a multiselect lookup dropdown. They are support personnel for that step.
A user is viewing the "install software" step in the checklist on their mobile phone and needs help. Without opening the record, the user would click a link named "Request Support" which would open an email program on their phone. The email would be automatically addressed to the 4 support contacts, the subject and body would be pre-populated with data from the record.
E.g. Subject is "Support Request: 'input.step_name'," body is "Hello Support, a user needs help with 'input.step_name'."
After searching for solutions (and exploring a few sample apps like this one
here), I'm starting to think that this is not possible. I'm open to suggestions if there are other ways to accomplish the same thing. The objective at its core is to allow the user to click a link to email multiple associated contacts and include crucial information about the record they are emailing about.
Thanks,
Brent