This works for any OOTB Desk field I try, such as "priority":
resourceMap = map();
resourceMap.put("priority","Low");
zoho.desk.update(ORGID, "tickets",TicketID,resourceMap);
But it doesn't work if I use this or any other custom field:
resourceMap.put("cf_resources_used","L3");
I can't find any doc or examples of this. Anyone have advice?
Thanks,
Mel.