How do you handle initial setup

How do you handle initial setup

Can anyone give me advice on how they setup their accounts if they use Google for their emails?

We use some google group emails currently

Parts@
Install@
Service@
Support@

Currently they go to multiple people and we reply all to ensure we don't duplicate reply.

We are moving to Desk and I am trying to think how best to setup Desk.  I prefer to not create an actual email as that costs money per month.  Can I use the Gmail Group still, do a default routing redirect?

Basically just wanting to see what worked really well for others.

Thanks!

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