How to add/remove tag to a ticket with function?
Hi,
I have had to create a function in Zoho Desk. However, it appears that the syntax differs from that in CRM.
I realized that it is necessary to add organization ID in some commands what is not necessary when you create a funciotn in CRM.
Could you help me with adding and removing tags? Here is the code:
- ticketData = zoho.desk.getRecordById(orgID,"Tickets",Ticket_Id);
- // Can I get the realted Contact with the following command?
- contactData = zoho.desk.getRecordById(orgID,"Contacts",contactId);
- if(contactData.get("TRIAL") != null)
- {
- trialDate = contactData.get("TRIAL");
- if(trialDate.toDate() >= zoho.currentdate)
- {
- ticketTags = ticketData.get("Tags");
- ticketTags.add("TRIAL");
- ticketData.put("Tags",ticketTags);
- zoho.desk.update(orgID,"Tickets", ticketData.get("id"), ticketdata);
- }
- }
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Paweł Ordziniak
Ajith | Zoho Desk
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー