how to associate a call to a case or potential
how to associate a call to a case or potential
Hi There
I am trying to associate a call to a case using Zoho API method insertRecords:
https://crm.zoho.com/crm/private/xml/Calls/insertRecords?authtoken=***&newFormat=1&scope=crmapi&xmlData=
<Calls>
<row no="1">
<FL val="Subject">subject</FL>
<FL val="Call Type">Inbound</FL>
<FL val="Call Purpose">Soporte</FL>
<FL val="RELATEDTOID">770493000005546287</FL>
<FL val="SEMODULE">Cases</FL>
<FL val="Call Start Time">2014-12-24 09:07:54</FL>
<FL val="Call Duration">10:10</FL>
<FL val="Description">description callId:1</FL>
<FL val="Call Result">Successful</FL>
</row>
</Calls>
The application returned me the message:
<response
uri
="
/crm/private/xml/Calls/insertRecords
"
>
<result>
<message>
Record(s) added successfully
</message>
<recorddetail>
<FL
val
="
Id
"
>
770493000005582003
</FL>
<FL
val
="
Created Time
"
>
2014-12-24 09:12:22
</FL>
<FL
val
="
Modified Time
"
>
2014-12-24 09:12:22
</FL>
<FL
val
="
Created By
"
>
<![CDATA[ Tecnologia ]]>
</FL>
<FL
val
="
Modified By
"
>
<![CDATA[ Tecnologia ]]>
</FL>
</recorddetail>
</result>
</response>
But I can see the call associated at case when I go to
https://crm.zoho.com/crm/EntityInfo.do?module=Cases&id=770493000005546287
I verified that the case id exist using the method
https://crm.zoho.com/crm/private/xml/Cases/getSearchRecordsByPDC?newFormat=1&authtoken=***&scope=crmapi&selectColumns=All&searchColumn=caseid&searchValue=770493000005546287
Exist another method to associate a call to a case using the API?
Thanks