As a business, you want to continue the ongoing communication with your clients after a user has left the organization. It is important for a business to retain email communication as much as other data that belongs to your company.

To request a backup Click Setup > Users and Control > Security Control > Zoho Mail Add-On Users

In this page, select the check box corresponding to the deactivated user. Click Latest Backup.

Note:

•  You can take backup of POP3 email accounts only. There is no option to take a backup for the IMAP accounts.
  
•  You can take a backup of the email accounts with the Record-Level Sharing and Complete Sharing Account Types only.
  
•  The email address domain of the account that you want to take a backup of, should match with your domain.
  

 

Trust you find this post on backing up Emails of a former user in Zoho CRM handy . To help your peers, share details on the actions you set up as comments to this post. I will come back with more soon!