when the form web-to-case on our website is filled out a notification is generated to inform us of the new case.
We can't generate a lead/contact as the email comes from
systemgenerated@zohocrm.com. Only later - manually - we can generate a new contact or simply adds the case to an existing account.
Doing the same from the email would be faster and better because we can activate a task as well.
Any suggestion how to do it, please?