How to customize HTML email templates that impresses your audience: Part 3

How to customize HTML email templates that impresses your audience: Part 3

Crafting Remarkable Email Templates

In the first two parts of the series, we learnt to make text based edits, use variables, add logos and a lot more. Here are the links to the first and the second parts of the series if you've missed it.

We did not exploit the real potential of Zoho Bookings email customization feature in them. You can design a completely new email template that represents your brand in every way. Check out the below sample email.



To do that, you need to know HTML or take help from someone who knows it. That is not the case with our users. So, we are suggesting a shortcut. There are online tools where you can choose an email template, tweak the code (as we discussed in the second part) and download its html code. Import that code to Zoho Bookings' email editor and you have the best email template you need.

For this article, we have used one of those tools named Beefree.



Using Beefree to edit your email templates

Estimated Completion Time - less 20 minutes

Notes
  • Beefree is one of several editors in the market. Feel free to use an editor which is comfortable for you.
  • You can create up-to ten different HTML templates in the free plan.
  • *IMPORTANT* Hosting images on beefree consumes bandwidth. In the free plan, you get 50 GB.  Your beefree account gets locked if you cross the limit. Go through this document to see if 50 GB is sufficient for you.
  • It is mandatory to sign up with a business email. If you don't have one, create one here.
  • In the FREE plan you'll have 'Powered by BEE' branding at the bottom of your email templates. You can only remove this with a premium subscription.
Steps
  1. Login/Sign up for a Beefree.io account with your business email.
  2. Now click on create new.
  3. Click on 'Create a new email.'
  4. You can start from scratch or pick a pre-designed template to tailor it to your needs.
  5. Make your changes accordingly.
  6. Embed all the required details you wish the customer to know. Refer to the table below
  7. After your customizations, check if 'Saved' text appears. Now click on Exit.
  8. You'll be prompted to export once you exit. If a pop up doesn't show, click on the export button.
  9. Click on the 'Copy the HTML.'
  10. Click on 'Copy the HTML code.'
  11. Navigate to Zoho bookings' HTML editing dashboard, paste it and click 'Save'.
  12. Refer to this video for a step by step guidance.


Additional notes: Variable Names and IDs that you can embed in your email.

Variable Name
Variable ID
Business

Business Name
%businessname%
Business Contact Number
%businesscontactnumber%
Staff

Staff Name
%staffname%
Staff Email
%staffemail%
Staff Contact Number
%staffcontactnumber%
Staff Timezone
%stafftimezone%
Service

Service Name
%servicename%
Service Description
%service_description%
Appointment

Appointment ID
%appointmentid%
Appointment Time
%appointmenttime%
Appointment From Time
%appointmentfromdate%
Appointment From Date
%appointmentfromtime%
Appointment To Date
%appointmenttodate%
Appointment To Time
%appointmenttotime%
Appointment Old From Date
%oldappointmentfromdate%
Appointment Old From Time
%oldappointmentfromtime%
Appointment Old To Date
%oldappointmenttodate%
Appointment Old To Time
%appointmenttotime%
Booking ID
%invoiceid%
Booking Summary URL
%invoicesummaryurl%
Booking Timezone
%customer_booking_time_zone%
Booking Start Time
%customer_booking_start_time%
Appointment Reschedule URL
%rescheduleurl%
Appointment Cancel URL
%cancelurl%
Booknow Link
%booknowlink%
Notes
%notes%
Customer

Customer Name
%customername%
Customer First Name
%customer_first_name%
Customer Last Name
%customer_last_name%
Customer Email
%customeremail%
Customer Contact Number
%customercontactnumber%
Video Conferencing

Meeting Info
%meetinginfo%
Meeting Key
%meeting_key%
Meeting Joinlink
%meeting_joinlink%
Meeting Startlink
%meeting_startlink%

Conclusion

In this three-part series we have learnt how to
  • Edit text in emails
  • Change background, font colors, add logos
  • Revamp your entire HTML email templates using beefree.
We hope that you found this guide useful. If you have any queries, feel free to drop them in the comments.

Check out the other appointment notification templates that we have designed.

    Access your files securely from anywhere


            Zoho Developer Community





                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                      • Ask the Experts



                                          Zoho Marketing Automation
                                              • Topic Participants

                                              • Siva



                                                  Manage your brands on social media



                                                        Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources



                                                            Zoho CRM Plus Resources

                                                              Zoho Books Resources


                                                                Zoho Subscriptions Resources

                                                                  Zoho Projects Resources


                                                                    Zoho Sprints Resources


                                                                      Qntrl Resources


                                                                        Zoho Creator Resources



                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ






                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • Re-emphasizing the importance of Domain Whitelisting in ASAP's JWT Authentication Mechanism

                                                                                                    The problem We discovered a security vulnerability related to using OAuth tokens in non-whitelisted domains and have reinforced our security measures. If you experience any request failures in the authorized domains, please verify that they are whitelisted
                                                                                                  • How do you arrange order in which the speakers are listed in a session once they have been selected?

                                                                                                    Probably another simple thing I've missed but I can't find how to arrange the order in which the speakers are listed in a session once they have been selected. We usually want the speakers listed alphabetically by last name, but sometimes not. Once the
                                                                                                  • How do you select/display the Speaker that will be the chair/moderator of a Session?

                                                                                                    I could very well be missing something but I can't see an option for displaying the Speaker that will be chairing/moderating a Session There doesn’t appear to be an option for this in the available Session fields I can can’t find anywhere that would allow
                                                                                                  • How do I connect a Google Cloud Project as a Custom Service

                                                                                                    How can I connect a Google Cloud project as a custom service to ZohoCRM? I need to pull YouTube Analytics data into CRM, but I cannot use the included YouTube service as it does not have the scopes I need. Therefore, I need to create a custom service.
                                                                                                  • email configuration - email is rejected - what is best way forward

                                                                                                    We started getting rejection/bounce back on email sent out of zohodesk. typically we have SMTP from our domain into zohodesk eg support@example.com our mail respones go back out as example : support@example.zohodesk.com These email bounce with error:
                                                                                                  • Sync Gmail for Admins

                                                                                                    Hello. We migrated from gmail to Zoho mail a few years ago, but some users want to be able to use gmail. I have set up dual delivery in the Zoho Mail Admin console. This is working fine. I can't figure out how to sync outgoing emails. Specifically, if
                                                                                                  • Passing Information from ZohoCRM to ZohoCreator

                                                                                                    I've got a use case where I'm attempting to use a button within ZohoCRM to pull a list of options into buttons on creator when page is loaded. I'm pretty well versed in Deluge, but I'm having a difficult time trying to understand how to dynamically place
                                                                                                  • Zoho mail down?

                                                                                                    I try to log in my Zoho mail and I get a file named "0.json", attached, downloaded instead. What is happening?
                                                                                                  • Main Company Email Blocked - Error 5545 5.1.8, Urgent Help Needed!

                                                                                                    We've been using Zoho Email for two years and all our email activity is hosted on this platform. Yesterday, our account was blocked with error code 5545 5.1.8 without any explanation provided. How can we get our account unblocked? We have all our emails
                                                                                                  • Housing Leads and Existing Customers

                                                                                                    We are a Software as a Service (SaaS) company offering subscription-based services. Our customers include individuals, businesses, and resellers who market our software to their clients. Currently, we use Zoho CRM solely for leads/deals, but we would
                                                                                                  • No more IMAP/POP/SMTP on free plans even on referrals with NO NOTICE

                                                                                                    Outraged. Just referred a colleague to use her domain (not posting it publicly here) to Zoho, just as I have other colleagues, clients, friends. Expected the exact same free plan features as I have and as everyone else I ever referred got. I was helping
                                                                                                  • Import for Apple Notes

                                                                                                    Hi, thanks to GDPR we can now retrieve a full download of Apple Notes via https://appleid.apple.com/ It would be great if we could migrate to Zoho this way, especially because attachments in the notes could be safely included in the import. Thanks and
                                                                                                  • Simple Deluge Script

                                                                                                    Hi. I'm brand new to functions but I'm trying to create a script to convert a date field in Meetings to a written format. For example, instead of 02/05/2025 8:00AM, I'd like to convert it to Wednesday, February 5, 8:00 AM. My Date field is the API Name
                                                                                                  • Why hasn't Zoho CRM For Everyone been rolled out?

                                                                                                    I don't understand the point of rolling out new features so slowly after a big fanfare launch 8 months ago. I've signed up for 'early access' and also contacted my point of contact, but nothing. Not even an auto reply. Would you say that this is good
                                                                                                  • Create Pop up notification on Contacts that there's an "Open Deal".

                                                                                                    I am trying to create Pop up notification on Contacts whenever there's an "Open Deal" on that contact. I am new to Zoho but figured out that this can be done with a Client Script. I got the code below and created the script however its not working. What
                                                                                                  • Editing landing page after signup for a webinar

                                                                                                    Hi, how can I edit the landing page after signing up for a webinar. I personalized the email "registration confirmation", which is working fine. Nevertheless after submitting the form, the participant gets redirected to a page, which looks like the standard
                                                                                                  • How to Send Weekly Scheduled Emails of a Custom View

                                                                                                    Greetings, We have a custom view called "All Employee View" for the Employee form. We are able to manually export that view using the "Export" button: However, we want to programmatically export this view as an XLS file each week and send it in an email
                                                                                                  • Determine which Notebook a Card is in?

                                                                                                    How can I find out which Notebook a Card is in? I.e. I search on "septic" and find that there is a Card named "Septic Status" but I need to know which Notebook it is in because I want to move it to a particular one.
                                                                                                  • Scroll to Bottom

                                                                                                    When scrolling a long list of notes within a Notebook, a "Scroll to Top" link appears. It would be very helpful to me if a "Scroll to Bottom" link was also provided. The same links would also be much appreciated if shown when scrolling within a long
                                                                                                  • All time fullscreen start -_-

                                                                                                    in new version ''Notebook'' progam start at full screen,it make my eyes bleeding when i use it. Becouse it start at full white bright screen ,even at night or dark mode. Can you fix this? make option to not start at fullscrn, or make program remember
                                                                                                  • Marking a Desk ticket as Unread after merge

                                                                                                    We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found the
                                                                                                  • Automated Messages in Zoho Desk - WhatsApp

                                                                                                    Hi, We set-up an automated message reply to our whatsapp channel for our support that was connected to the zoho desk. I need to change these automated messages but am unable to find the place where I can make these changes. Anyone able to assist?
                                                                                                  • Restrict Announcement Pop-ups to Administrators in Zoho Desk

                                                                                                    Dear Zoho Desk Support Team, We are writing to request a feature enhancement that would allow organizations to restrict announcement pop-ups to administrators only. Currently, announcement pop-ups are sent to all users within a Zoho Desk organization,
                                                                                                  • Work Orders / Bundle Requests

                                                                                                    Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of
                                                                                                  • Upload and embed a video into an article?

                                                                                                    How can we upload a video and embed it into an article? It is possible for images but this only supports image files. And don't say it has to be uploaded to YouTube, Vimeo or DailyMotion in order to embed it. We're trying to create company documentation
                                                                                                  • For security reasons your account has been blocked as you have exceeded the maximum number of requests per minute that can originate from one account.

                                                                                                    Hello Zoho Even if we open 10-15 windows in still we are getting our accounts locked with error " For security reasons your account has been blocked as you have exceeded the maximum number of requests per minute that can originate from one account. "
                                                                                                  • Change default "Sort by"

                                                                                                    Is there a way to change the default "sort by" when searching across modules?" in Zoho CRM? Currently the default sort method is "Modified time" but i would like to utilize the second option of "relevance" as the sort by default and not have to change
                                                                                                  • Solution for setting up header and footer in a template

                                                                                                    Hi all, Emon need for business, I have long searched the forum and also how to put in my quote and my bills a header and a footer. And finally, I have an other working stream elements allowing me to meet my needs ... Given the number of people seeking the same thing as me, I say it might be good to share my discovery. It's simple and easy to implement First, start by adding the beginning of your HTML the following: <style> html {margin: 0;}  body {margin: 0;}  div # printhead { display: block;  position:
                                                                                                  • Embed links between Learn manuals and articles

                                                                                                    Is there a way to embed links so that the user can access different Learn articles, from within an article? For example, in a Billing manual, in an article on New Client Billing, can I link to an article in a Records manual on Client File Setup? Thanks
                                                                                                  • Zoho Analytics Triggers & Action Deprecation - Why So Much Manual Intervention Needed?

                                                                                                    I understand that APIs evolve and that updates need to happen. However, the way that the Zoho Analytics update is being rolled out is making life on users very difficult. First of all, the whole idea of forcing users to manually reconstruct Flows with
                                                                                                  • Allow all Company Users to view all projects, but only owner/admins can change projects

                                                                                                    I was wondering if there was a permission setting I could adjust to allow all our company users to see all projects created. Then, only the project owners and admins with the change permission. Thanks
                                                                                                  • Proceed with SSL certification for your domain

                                                                                                    Hi Team For white labelling of Zoho Survey, we have done the following things Domain Mapping Go to your domain provider's Admin Console Create a CNAME entry under your domain Edit the CNAME to survey.cs.zohohost.in Kindly proceed for the SSL Certification
                                                                                                  • How to separate Vendor custom fields from Customer custome fields

                                                                                                    Hi, Customer and Vendor form are separated in Books. We are synchronising them with (respectively) CRM Accounts and CRM Vendors. We add Customer Fields in Customer & Vendors Fields in Books as the CRM has some we need to synchronize. But Books shows Vendors
                                                                                                  • Adding Attachment to Desk Ticket via Deluge

                                                                                                    Hello, My team has a process where some people are entering information into a workbook in Zoho Sheet, and we need to get a copy of workbook into a ticket in Desk. We currently have a 'Submit' button on the Sheet that triggers a webhook to Flow, and from
                                                                                                  • Field value permission to set for automation to work as expected?

                                                                                                    I would like confirmation on the CRM software behaviour with the following configuration. A while ago I had discovered the solution by trial-and-error and now I don't remember what the conclusion was. I have a picklist field in the layout that I only
                                                                                                  • Zoho One Dashboard is not loading.

                                                                                                    Hi, Is anyone else experiencing a problem with the Zoho One Dashboard not loading? We started seeing the screen below on Friday afternoon and support has not responded regarding the same. Zoho One team, what's going on?
                                                                                                  • Error when trying to categorize bank transactions

                                                                                                    I am trying to categorize my bank transactions. It was going fine, I categorized 50 or so transaction and suddenly I started getting an error that reads: "Transactions cannot be matched as the account you are trying to match it to, is different.". I select
                                                                                                  • How to Delete, Disable, or Remove Streams from the Mail App?

                                                                                                    Is there a way to remove Streams from the mail app sidebar? I get too many notifications, it doesn't add any value to Zoho's functionality (especially since you can just make comments inside an email), and is distracting. I do not want notifications/alerts
                                                                                                  • When Zoho Tables Beta will be open to EU data center

                                                                                                    Hello all, We in EU are looking at you all using and testing and are getting jealous :) When we will be able to get into the beta also? We don't mind testing and playing with beta software. Thank you!
                                                                                                  • Este domínio já está associado a esta conta

                                                                                                    Fui fazer meu cadastro na zoho e quando digitei meu domínio recebi essa mensagem que meu domínio estava associado a uma conta que eu nem faço idéia de quem seja. Como que faço pra resolver isso? Atenciosamente, Anderson Souza.
                                                                                                  • Next Page