How to handle big attachments in Zoho Desk
in our daily business it can be, that we have to deal with files bigger than 20 MB.
Is there a easy way to implement Zoho Workdrive or OneDrive in Zoho Desk and give the end customer without big effort the possibility to upload their files.
E.g. if a ticket is created by mail or the portal, create a shared folder, send the link to the customer and store the link automatically in the ticket?
Furthermore is there a possibility in Zoho Workdrive, that an external user can edit a shared folder without registration?
Thanks in advance.
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