Tip #3- How to invite customers to join a remote support session in Zoho Assist- 'Insider Insights'

Tip #3- How to invite customers to join a remote support session in Zoho Assist- 'Insider Insights'

Hello, everyone!

We're back with another tip for the members of Zoho Community. In our previous post, we discussed the ways to start a session. This week, we'll explain how to invite customers to a remote support session.

Once you've started a session, you'll see the screen below, which includes a unique session ID, a join link, and buttons to invite another user via email and SMS.



You can choose either one of these methods to invite another user to join the session. Once that person joins the session, you can take control of the remote device to identify and resolve technical issues in real time.

Here's a detailed guidance inviting users to join remote support sessions.

This flexibility allows technicians to connect with customers and access remote devices seamlessly. The Zoho Community team is committed to empowering users with practical insights and tools to enhance customer satisfaction and make technical support more efficient. Stay tuned for more helpful tips and updates!


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