How to make rule to filter out some emails from receiving the notification "Receiving a new ticket"?
We are currently using the "Receiving a new ticket" notification rule to provide that auto reply template to a customer that emails us for support. However, there are some emails we don't want to receive this auto-reply.
Where can I set a rule to filter out which users/email addresses don't receive that template for the "Receiving a new ticket" notification?
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