Hello,

We use books to estimates, incoices and prepare the packes to be sent. All is perfectly traced.

Now when customer are making claims (for example defect product)... What is the process to document this in books. It's part of traceability and also KPI. We need to know how many claims are there linked to their invoice but also inventory.

How Zoho address this inside Books (including Inventory)? And if not, what would be a best way to handle this ?