Hello

I'm new to Zoho and am looking at how I can manage our complaints process in Zoho. Complaints are mainly external and depending on the nature of the complaint, they have different resolution dates.

I'm currently using an Excel spreadsheet as the register, and putting the outcome in Lead Notes, which is cumbersome and not ideal. Please could someone give me some suggestions how I can manage the complaints on Zoho.

Thanks very much.

Kim